Privacy Policy

Last Updated: January 24, 2025

This Privacy Policy describes the privacy practices of PHNX (“PHNX,” “we,” “us,” or “our”), operated by FYRE Holdings, Inc., and how we handle personal information collected through and in connection with our websites at https://joinphnx.com and https://phnxhotels.com, and any other website or service we own or control that links to this Privacy Policy (collectively, the “Service” or “Services”). This Policy applies to our website visitors and other individuals who interact with us.

1. Personal Information We Collect

We collect the following categories of personal information about you:

Information you provide to us:

• Contact information (name, email, phone, and similar contact data)
  
• Booking information (accommodation preferences, travel details, add-on activity selections)
  
• Account information (username, password)
  
• Health information (e.g., allergies, dietary preferences, subject to applicable laws and your consent where required)
  
• Visual content (photos, videos, or user-generated content you share or tag us in)
  
• Payment information (name, payment card details, billing information — processed by our payment service provider, U.S. Alliance Group, Inc.)
  
• Communications with us (questions, feedback, customer support)
  
• Marketing preferences and engagement details
  
• Any other information you choose to provide that we will use as described in this Privacy Policy
  

Automatic data collection:
We and our service providers may collect device, location, and usage data automatically when you interact with our Services, including:

• Device data (operating system, browser type, IP address, device identifiers, etc.)
  
• Location information (approximate location via IP, WiFi, Bluetooth, or GPS if enabled)
  
• Usage data (pages or features viewed, time spent, referring websites, navigation paths, interactions with communications)
  

Information from other sources:

• Social media platforms (when you interact with our official pages)
  
• Third-party partners, public sources, and data providers
  

2. How We Use Personal Information

We use your personal information to:

• Provide our Services and fulfill our contractual obligations to you
  
• Communicate with you about your bookings, updates, and support requests
  
• Improve, personalize, and protect our Services
  
• Conduct research, analytics, and strategic planning
  
• Send marketing communications and display interest-based advertising (where permitted by law)
  
• Comply with legal obligations and protect against fraud, misuse, and unauthorized activity
  

3. How We Disclose Personal Information

We share personal information with:

• Service providers (e.g., hosting, payment processing, accommodations, event management, marketing, analytics)
  
• Professional advisors (e.g., legal, accounting, insurance)
  
• Authorities and others (where legally required or to protect rights, safety, or property)
  
• Business transferees (in the event of mergers, acquisitions, reorganizations, or similar transactions)
  

4. International Data Transfers

Your personal information may be transferred to and processed in the United States and other jurisdictions that may not provide the same protections as your home country. We implement safeguards as required by applicable laws (e.g., standard contractual clauses, adequacy decisions).

5. Your Privacy Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
  
• Receive a copy of your data in portable format
  
• Withdraw consent where applicable
  
• Opt out of marketing communications and interest-based advertising
  
• File a complaint with a supervisory authority
  

To make a request, contact us at soar@joinphnx.com.

6. Other Sites and Services

Our Services may link to third-party websites or be integrated into them. We are not responsible for their privacy practices.

7. Security

We use reasonable technical, organizational, and administrative safeguards to protect personal information, but no method of transmission over the internet is 100% secure.

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this Policy, unless longer retention is required by law.

9. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect their personal information without required parental consent.

10. Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date will be revised, and significant changes will be communicated as required by law.

11. How to Contact Us

PHNX is operated by FYRE Holdings, Inc., which is the controller of your personal information under applicable laws.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: soar@joinphnx.com
Web: https://joinphnx.com/privacy

‍